Everything you need to know about shipping with Express Movers.
How do I track my shipment?
Enter your tracking number (format EM-XXXX-XXXX-XX) on the tracking page or the homepage. You will see real-time updates at every stage, from pickup to final delivery, on a live map.
Where is my tracking number?
Your tracking number is emailed to you within two hours of pickup. Can't find it? Check spam, then email us with your name and ship date and we'll resend it.
My tracking number isn't showing anything. Why?
Tracking activates at the first scan after pickup. If it's been more than 24 hours since pickup with no update, contact us and we'll investigate immediately.
How long does delivery take?
Express air is next-day to 2-day. Ground shipping runs same-day (local) to 5 days cross-country. Rail and ocean depend on the lane — your exact ETA is shown on your quote and your tracking page.
Are my shipments insured?
Yes — every shipment carries standard cargo coverage at no extra cost. Additional declared-value coverage is available for high-value goods; just mention it when requesting your quote.
Can I ship fragile or oversized items?
Absolutely. Tell us what you're shipping on the quote form and we'll assign the right equipment and packing, including blanket-wrap, crating, and liftgate service.
What does "On Hold" mean on my tracking?
A hold is usually temporary — weather, carrier scheduling, or an address verification. Your shipment resumes moving shortly. If a hold lasts more than 48 hours, call us and we'll give you a straight answer.
Can I schedule a pickup?
Yes. Book before 12 PM local time and our dispatch team routes a driver to you the same day at no extra charge.
Do you ship outside the USA?
For now we focus on all 50 US states plus Alaska, Hawaii, and US territories. International lanes are coming — join our mailing list to hear first.
How do I get a quote?
Fill in the quote form with your origin, destination, and cargo details. A named operator replies within 24 hours with a quote that holds.
